Refund policy

Refund Policy

Last Updated: 8 June 2026

Thank you for shopping with BeamBulb.

At BeamBulb, customer satisfaction is our top priority. We take pride in providing high-quality products and a seamless shopping experience. If for any reason you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may be eligible for a return, replacement, or refund if:

You received a damaged or defective product
You received an incorrect item
The product you received is significantly different from the product description on our website

To qualify for a return or refund:

Your request must be submitted within 30 days of receiving your order
The item must be unused, in its original condition, and returned in its original packaging
Proof of purchase may be required

How to Request a Return

To initiate a return, please contact our support team at contact@beambulb.com and provide the following information:

Full Name
Order Number
Detailed description of the issue
Clear photos or videos of the product (required for damaged, defective, or incorrect items)

Our customer support team will review your request and respond within 24 business hours with further instructions.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.
If the issue is the result of an error on our part, BeamBulb will cover the return shipping costs or provide a replacement at no additional charge.

Return Address

BeamBulb Returns Department
84 Marshall Ave
Lynbrook, NY 11563
United States

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved:

Refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method used for the purchase
Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account