Refund Policy
Refund Policy
Thank you for shopping with BeamBulb.
Customer satisfaction is at the heart of everything we do. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return or refund if:
-
You received a damaged or defective product
-
You received the wrong item
-
The product is significantly different from its description
To be eligible for a return:
-
The request must be submitted within 30 days of receiving your order
-
The item must be unused and in its original condition and packaging
How to Initiate a Return
Contact our support team at contact@beambulb.com with:
-
Your full name
-
Order number
-
A clear description of the issue
-
Photos or video of the item (required for damaged or incorrect items)
We will respond within 24 business hours with return instructions.
Return Shipping
-
Customers are responsible for return shipping costs unless the item is defective or incorrect.
-
If the issue is due to BeamBulb's error, we will cover return shipping costs or provide a replacement at no additional charge.
Return Address
BeamBulb Returns Department
84 Marshall Ave
Lynbrook, NY 11563
United States
Refund Process
Once we receive and verify your return:
-
Refunds are processed within 5–10 business days
-
Refunds are issued to your original payment method
-
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account
Non-Returnable Items
The following items are not eligible for returns or refunds:
-
Products damaged due to misuse or improper installation
-
Items marked as final sale or clearance
-
Custom-made or special-order products
Restocking Fee
No restocking fee is charged on approved returns.
Contact Us
If you have any questions regarding this Refund Policy, please contact us:
Email: contact@beambulb.com
Phone: +1 (929) 548-6085
Business Address
84 Marshall Ave
Lynbrook, NY 11563
United States
Business Hours
Monday – Friday, 9:00 AM – 6:00 PM (EST)
Average Response Time: Within 24 Hours